Service desk engineer (40 hours)


You think and work from the business perspective and you know how to convince your environment of the benefit that Ezilly offers. You will join the service desk, which handles a wide range of IT activities. You understand your role within this team of specialists and translate this into efficient and effective action.  

You mainly focus on the wishes of clients and translate these into technical solutions.  


Tasks and responsibilities

• Handling all IT requests and incidents (tickets) from 9 different countries to the Service desk

• Identity Access Control

• Hardware and software installations (client and server)

• 1st and 2nd line response to incidents

• Cybersecurity monitoring: Darktrace (network), Trustwave SEG (email), Sophos (endpoint)

• You make your own schedule, based on priorities

• On call service (minimum 1 week per month)


Work experience and education

• At least a completed MBO-4 education (ICT)

• At least 3 years of relevant work experience

• Knowledge of Microsoft systems, including Windows client + server OS, Active Directory, Exchange,  

Office 365.

• Experience with hardware, software, networks, switches, modems, firewalls and TCP/IP

• Good command of the Dutch and English language in word and writing


You are

• Customer and service oriented

• Not afraid to take responsibility for multiple subjects

• Independent, but like to work in a team

• Communicative strong and stress resistant


We offer

We offer a full-time position in a dynamic working environment in 9 countries. You work in a permanent position within a team of motivated people. You will receive a competitive salary.  

Ezilly is characterized by a large degree of openness, independence, informal atmosphere and a pleasant working climate.


If you recognize yourself in this profile, we would like to invite you to send us your motivation letter, together with your CV. Cécile Gerritsen I HRM I

See our other offers:


Feel free to contact us by any of the means below.


E Zilly B.V.

Wilhelminastraat 21
1211 RH Hilversum
The Netherlands

Contact details:

Phone: +31 (0)35 65 55 750
Fax: +31 (0)35 65 55 751


Chamber of Commerce: 30153157
IBAN: NL65SNSB0948808659
VAT: NL807498117B01


E Zilly CZ, s. r. o.

Daliborova 419/11
709 00 Ostrava, Mariánské Hory
Česká Republika

Contact details:

Phone: (+420) 595 694 570


IČ: 29392811,
DIČ: CZ29392811

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