This ambitious statement keeps our team focused. It helps us to monitor our services carefully and constantly improve our work in progress.
The whole Customer Life Cycle is facilitated, including the Order to Cash process. Service Delivery Support are based on efficient Service Levels and KPI’s.
We offer B-to-C IT and business supporting services in 7 European countries. Our core competence is to integrate and manage business systems of our clients and interconnect them with third party systems.
Business Services we offer are used to support Digital To the Home services (via satellite), 3-Play Services (ISP, VoIP, and IPTV and OTV services).
To support our clients we understand their business and pro-actively anticipate on what they need to meet their goals. We are constantly seeking for further optimization. Our team of experts know how to use IT and other support services can be used for our clients effectively and efficiently.
E Zilly has offices located in the Netherlands in the Media City Hilversum and in the 2nd largest city in Czech republic, Ostrava.
SCRUM and Agile methods are used to quickly anticipate on new business demands.
Software is developed on-site as well with near and off-shoring partners.
Our business analysts work closely with Marketing & Sales of clients to design new campaigns and services. An efficient process supports business needs.
We deliver solutions in close cooperation with our clients. Transparency on time and within budget.
Key business systems are best of breed systems for CRM, Billing, Web Portals, Call Center Support & Provisioning
Operational services are monitored by regression tests. New services are tested end—to-end to secure proper usage.
(Third Party) Systems are connected via an Enterprise Service Bus
Regression tests are executed to proof good end-to-end service delivery.
Monitoring of Key Business processes is done via an automated 24/7 monitoring process.
Support Billing & Dunning processes for 6 brands serving over 3 million households.
Standardized Change, Problem & Incident procedures are used to secure business service continuity.
An IT help desk support PC Desktop, LAN & Telephony services for 300 workplaces in 4 European countries.
Taking care of just in time delivery for different B2C and B2B brands in 7 European countries from 3 warehouses in The Netherlands.
Creating transport solutions for in- & outbound over road, sea and by air.
Optimize stock management by forecast & delivery improvements.
Offer Value Added Services like; return process (RMA), repacking, restocking, consolidation and refurbishing.
Facilitate and manage Project Office and project managers.
Manage third parties contributions to projects.
Manage time, costs, progress on behalf of clients.
Cloud based tooling is used to manage multiple (inter) national project.
QA is provided by periodical independent audits on key systems, projects and processes.
Professional insights in the performance of the business based on KPI Reporting.
Data warehouse services for Reporting and Data analysis.
Database marketing support Marketing & Sales activities.
List management support Marketing & Sales activities.
Feel free to contact us by any of the means below.
1211 RH Hilversum
Phone: +31 (0)35 65 55 750
Fax: +31 (0)35 65 55 751
Chamber of Commerce: 30153157
709 00 Ostrava, Mariánské Hory
Phone: (+420) 595 694 570
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